Shipping

Free Click & Collect from our Brisbane Store:

Simply place your order online and select Click & Collect. You will receive an email confirming your order is ready to collect; we aim to do this within 4 hours. When you receive this confirmation, you may come into the store at your earliest convenience to collect the order.

Most stock is in store for a quick transaction, and we will notify you if there are any issues.

Collection Address:

Cracker Jack Costumes

179 Moggill Road, Taringa. Qld 4068

Phone: 07 3870 5881; Email:  crackerjackcostumes@bigpond.com

Shipping from our Brisbane Store:

• We ship Australia wide through Australia Post.
  
• We do NOT currently ship internationally (Australia only).
• Free Standard Shipping for orders over $129 unless cart contains a bulky product.
• *Bulky items do NOT qualify for free shipping (see Bulky rates below).
• Standard Shipping $9.99 for regular items and $17 for Bulky products.
• Express Shipping $16.99 for regular items and $23 for Bulky products.
• **Orders made before 2 PM Brisbane time (Monday-Friday) will be dispatched the same day. This is not same day delivery (see below for same day delivery option).
• Most items will be in stock. If an item you ordered is out of stock, we will notify you via email/text within one Business Day (if you have provided these contact methods).
• Freight charges paid are not refundable unless there was an error on our part.
• Delivery time frames depend on where the customer lives and is calculated from the time the order is shipped, not from the time the order was placed.
• Shipping estimates are based on Australia Post recent delivery performance and do not consider any current disruptions that may cause delay.
• Once you order has been shipped, you will be sent an email with the tracking number (if an email was provided at check out).
• At Cracker Jack Costumes, we endeavor to deliver Goods to the Customer's nominated delivery address within the time period specified, however Cracker Jack will not be liable to the Customer or anyone else for any losses suffered or incurred due to delay.
• For information on orders shipped from our interstate warehouse locations, please see relevant section below. 

Same Day Delivery [Brisbane ONLY]:

None of our couriers currently offer same day delivery. If your are in Brisbane and need an item urgently, same day delivery is possible with Uber. More customers are using Uber now for collection of orders if they need it the same day.
Please contact us to organise this for orders placed from our Taringa storefront. We will let you know when the order is ready (please allow an hour or two for us to put aside).
When this has been confirmed, you will need to organize the Uber to collect the order from our store.

Please note: the Uber driver will need to come into the store to collect. We do not take responsibility for the item after it has left the shop (we cannot offer this service for our Hire Costumes).

Online Only Orders from Warehouses and Split Shipments:
Please be aware that most products will be shipped from our Brisbane store. Orders will generally only be directed to Melbourne, Sydney or Central Coast warehouse locations if the order quantity exceeds the available levels at our Brisbane store.

Some orders may be split into separate packages if they are sent from different locations. We will endeavour to get all tracking details to you as soon as we receive them.

Please give us a call on 07 3870 5881 during business hours if you have any questions.

Online Only Interstate Warehouse:

• This is may be overnight to metropolitan areas using Star Track, however this is not guaranteed. Otherwise shipping via Australia Post.
• Regional areas and over-sized/bulky items take additional time to arrive. These are shipped in cartons via Toll and this service generally takes 2+ days for delivery.
• **Same day dispatch from our warehouse depends on the location. For specific details on which warehouse your order will be dispatched from, please call us on 07 3870 5881.
• **From our Victoria warehouse: most orders placed before 12 PM Melbourne time (Monday-Friday) are generally dispatched the same day. This is NOT same day delivery. 
• **From our New South Wales warehouse: most orders before 1 PM Sydney time (Monday-Friday) are dispatched the same day. This is NOT same day delivery. 
• **During SALE and busy periods this may take longer. Orders may be dispatched for delivery early on occasions, depending on the rate of dispatch in our warehouse.

Bulky Item Rates:

Bulky items, such as hats or bigger costumes, incur higher shipping rates. Standard Shipping for Bulky products is $17 and Express Shipping is $23. If your cart contains a Bulky product, these rates will automatically be applied. *Free shipping does not apply to Bulky items and will not be an option even if the cart total exceeds the free shipping threshold.

Hire Costumes:

Hire costumes MUST be collected from our Brisbane store.

Hire costumes can be returned by post, if convenient. Please let us know if you wish to send back a hire costume by post and let us know the tracking number.

Collection/Return Address:

Attention: Chris Raeburn

Cracker Jack Costumes

179 Moggill Road, Taringa. Qld. 4074

07 3870 5881

Australia Post Shipping Estimates:

Postage estimates can be determined from the Australia Post website https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/

The table below also provides general estimates. Most parcels arrive on time, but delays may be experienced. Operations are affected by COVID-19 cases in the community.

Delivery Location	Standard Post*	Express Post**
Qld	3 – 7 business days	1 – 3 business day
NSW	4 – 6 business days	2 – 4 business days
ACT	4 – 6 business days	2 – 3 business days
VIC	5 – 9 business days	3 – 4 business days
SA	6 – 8 business days	2 – 3 business days
TAS	6 – 9 business days	2 – 4 business days
WA	9 – 12 business days	3 – 5 business days
NT	9 – 14 business days	3 – 5 business days

* From 17 January 2022 to 30 January 2022 (inclusive), at least 70% of items arrived within this time.

** From 17 January 2022 to 30 January 2022 (inclusive), at least 95% of items arrived within this time.