Shipping

Shipping Policy 

Free Click & Collect from our Brisbane Store:

Simply place your order online and select Pick up in Store. You will receive an email confirming your order is ready to collect; we aim to do this within 4 hours. Once confirmed, you may collect your order at your earliest convenience.

Collection Address:
Cracker Jack Costumes
179 Moggill Road, Taringa, Brisbane, QLD, 4068 AUSTRALIA
Phone: +61 7 3870 5881
Email: chris@crackerjackcostume.com.au

Shipping from our Brisbane Store:

We ship domestically and internationally through Australia Post.

Domestic (Australia Only)

• Free Standard Shipping for orders over $129 AUD (excluding bulky items).
• Standard Shipping: $9.99 AUD for regular items, $17 AUD for bulky products.
• Express Shipping: $16.99 AUD for regular items, $23 AUD for bulky products.
• Orders placed before 2 PM Brisbane time (Monday-Friday) are dispatched the same day.
• Bulky items refer to items such as oversized hats or large costumes. Bulky rates are displayed at the checkout if applicable.  

International Shipping

• Shipping price is based on destination country, see table below*.
• Delivery estimates are based on Australia Post’s current service levels and may change without notice. See Australia Posts website for more information. 
• Most orders are dispatched within 1 business day. Please consider time zones for shipping timeframes. We are located in Brisbane, AUSTRALIA (GMT+10).
• No PO Boxes: Please provide a physical address, as our courier may not be able to deliver to PO Boxes or similar addresses.
• Australian GST is not charged for international orders. This means that the product(s) will be cheaper at the checkout.
• Customs and Duty charges are not included in shipping rates. For more information see ‘International Orders – Customs, Duties & Currency Conversion’ section below and visit the website of your relevant government organisation (for example: Australian Border Force).
• Please note that all transactions will be processed in Australian Dollars (AUD) according to the exchange rate relevant at the time of purchase.

Region	Standard Shipping	Express Shipping
New Zealand	$26 AUD (4-10 business days)	$40 AUD (3-6 business days)
USA & Canada	$48 AUD (8-16 business days)	$60 AUD (5-10 business days)
Germany	$55 AUD (10-25 business days)	$70 AUD (6-12 business days)

*The above shipping timeframes are estimates only. For the latest estimated delivery times, visit the Australia Post website.

Same Day Delivery (Brisbane Only)

While our couriers do not offer same-day delivery, Uber pickup is available. If you need an item urgently, please contact us to confirm product availability then select ‘Pick up in store’ at the checkout. Once we have notified you that your order is ready for collection, you will need to arrange an Uber to collect it from our store. The driver must come into the store for pickup.

Note: We are not responsible for items once collected by Uber. This service is not available for hire costumes.

Online Only Orders from Warehouses & Split Shipments

• Most products ship from our Brisbane store. Some orders may be directed to Melbourne or Sydney warehouses if Brisbane stock is low.
• Some orders may be split into multiple shipments. Tracking details for each shipment will be provided as soon as available.
• Warehouse dispatch times (Victoria & NSW) : Orders placed before 12 PM Local time (Mon-Fri) are generally dispatched the same day. Local time refers to individual warehouse address, which may be Melbourne or Sydney .

Hire Costumes

• Hire costumes must be collected from our Brisbane store.
• Returns by post are accepted. If returning by post, please notify us and provide a tracking number.

Return Address:
Attention: Chris Raeburn
Cracker Jack Costumes
179 Moggill Road, Taringa, Brisbane, QLD, 4068 AUSTRALIA
Attention: Chris Raeburn
Phone: +61 7 3870 5881

Shipping Estimates (Domestic Only)

Region	Standard Delivery	Express Delivery
QLD	2 – 5 business days	1 – 3 business days
NSW	3 – 6 business days	2 – 4 business days
ACT	3 – 6 business days	2 – 4 business days
VIC	3 – 8 business days	2 – 4 business days
SA	3 – 8 business days	2 – 4 business days
TAS	4 – 9 business days	3 – 5 business days
WA	4 – 12 business days	3 – 5 business days
NT	4 – 12 business days	3 – 5 business days

For the most up-to-date estimates, visit Australia Post.

If you have any questions, feel free to contact us at +61 7 3870 5881 during business hours.

Business Hours (Brisbane, AEST):

• Monday: 9:30 AM – 5:30 PM
• Tuesday: 9:30 AM – 5:30 PM
• Wednesday: 9:30 AM – 5:30 PM
• Thursday: 9:30 AM – 6:00 PM (Extended Hours)
• Friday: 9:30 AM – 5:30 PM
• Saturday: 9:00 AM – 4:00 PM
• Sunday & Public Holidays: Closed

International Orders – Customs, Duties & Currency Conversion
All transactions are processed in Australian Dollars (AUD). Your bank or payment provider will handle the currency conversion at the time of payment, and the final amount charged may vary depending on the exchange rate and any fees they apply.

For international shipments Australian GST is not charged however local taxes, customs duties, and other fees may apply once your package arrives in your country, and these costs are the recipient’s responsibility. Cracker Jack Costumes has no control over these fees and cannot forecast their amount. We are not accountable for any extra charges that may be imposed on your order, and returns cannot be processed if such fees are incurred. As customs regulations differ between countries, we advise you to consult your local customs office for further details. If you decide not to pay these fees, your package might be returned or abandoned, and Cracker Jack Costumes will not be liable for any resulting financial losses or refunds. Additionally, we cannot label international orders as gifts to circumvent or lessen these charges, as this practice is not permitted.