Shipping
Shipping Policy
Free Click & Collect from our Brisbane Store:
Simply place your order online and select Pick up in Store. You will receive an email confirming your order is ready to collect; we aim to do this within 4 hours. Once confirmed, you may collect your order at your earliest convenience.
Collection Address:
Cracker Jack Costumes
179 Moggill Road, Taringa, Brisbane, QLD, 4068 AUSTRALIA
Phone: +61 7 3870 5881
Email: chris@crackerjackcostume.com.au
Urgent Delivery via Uber Pickup - Brisbane Only:
We do not offer courier-based same-day delivery. However, if you need an item urgently and you're located in Brisbane, you can arrange your own Uber pickup from our store.
How it works:
- Contact us first to confirm the item is in stock and ready.
- At checkout, select “Pick up in store” as your delivery option.
- Once we notify you that your order is ready, you can send an Uber (or other rideshare) to collect it.
- The Uber driver must come into the store to collect the order.
Important Notes:
- This option is only available for in-stock retail items (not hire costumes).
- We do not take responsibility for items once collected by a third-party service (e.g. Uber, courier, etc.).
Shipping from our Brisbane Store:
We ship domestically and internationally through Australia Post.
Domestic (Australia Only)
- Free Standard Shipping for orders over $149 AUD (excluding bulky items).
- Standard Shipping: $12 AUD for regular items, $18 AUD for bulky products.
- Express Shipping: $17 AUD for regular items, $25 AUD for bulky products.
- Orders placed before 2 PM Brisbane time (Monday-Friday) are dispatched the same day.
- Bulky items refer to items such as oversized hats or large costumes. Bulky rates are displayed at the checkout if applicable.
Online Only Orders from Warehouses & Split Shipments
- Most products ship from our Brisbane store. Some orders may be directed to Melbourne or Sydney warehouses if Brisbane stock is low.
- Some orders may be split into multiple shipments. Tracking details for each shipment will be provided as soon as available.
- Warehouse dispatch times (Victoria & NSW) : Orders placed before 12 PM Local time (Mon-Fri) are generally dispatched the same day. Local time refers to individual warehouse address, which may be Melbourne or Sydney .
Hire Costumes
- Hire costumes must be collected from our Brisbane store.
- Returns by post are accepted. If returning by post, please notify us and provide a tracking number.
Return Address:
Attention: Chris Raeburn
Cracker Jack Costumes
179 Moggill Road, Taringa, Brisbane, QLD, 4068 AUSTRALIA
Attention: Chris Raeburn
Phone: +61 7 3870 5881
Shipping Estimates (Domestic Only)
|
Region |
Standard Delivery |
Express Delivery |
|
QLD |
2 – 5 business days |
1 – 3 business days |
|
NSW |
3 – 6 business days |
2 – 4 business days |
|
ACT |
3 – 6 business days |
2 – 4 business days |
|
VIC |
3 – 8 business days |
2 – 4 business days |
|
SA |
3 – 8 business days |
2 – 4 business days |
|
TAS |
4 – 9 business days |
3 – 5 business days |
|
WA |
4 – 12 business days |
3 – 5 business days |
|
NT |
4 – 12 business days |
3 – 5 business days |
For the most up-to-date estimates, visit Australia Post.
If you have any questions, feel free to contact us at +61 7 3870 5881 during business hours.
Business Hours (Brisbane, AEST):
- Monday: 9:30 AM – 5:30 PM
- Tuesday: 9:30 AM – 5:30 PM
- Wednesday: 9:30 AM – 5:30 PM
- Thursday: 9:30 AM – 6:00 PM (Extended Hours)
- Friday: 9:30 AM – 5:30 PM
- Saturday: 9:00 AM – 4:00 PM
- Sunday & Public Holidays: Closed